PROCESS IMPROVEMENT SUPERVISOR, SHOPEE XPRESS
- Develop a plan for improvement related to Service Level Agreement (SLA), Quality, Productivity, and Cost
- Manage all improvement plans including the scope, time, and budget
- Develop and monitor result reports for all improvement initiatives
- Align and support the Operation team’s initiatives
- Conduct Value Stream Mapping for each operation stream (First Mile, Sortation Centre, Line Haul System, Last Mile) and create an improvement plan
- Deliver Kaizen training for the operation team
- Ensure 5S and Visual Management System are implemented and carried out by the operation team
- Liaise and work with the Regional Ops team for improvement initiatives
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