Shopee adalah No. 1 Tempat Belanja Online se-Indonesia. Shopee merupakan sebuah platform yang dirancang khusus untuk menyuguhkan pengalaman berbelanja online yang mudah, aman dan cepat dengan sistem pembayaran dan dukungan logistik yang kuat. Shopee memiliki tujuan untuk terus berkembang menjadi e-commerce pilihan utama di Indonesia. Shopee memiliki beragam pilihan kategori produk, mulai dari Elektronik, Perlengkapan Rumah, Kesehatan, Kecantikan, Ibu & Bayi, Fashion hingga Perlengkapan Olahraga.
Customer Service Projects Lead, Shopee Xpress
Description :
- Scale up Shopee Xpress by focusing on overseeing the Customer Service department
- Drive high-impact growth and operational excellence project in a fast-paced environment with a nationwide scale
- Support ongoing initiatives within the Customer Service and other departments to ensure the effectiveness and on-time implementation
- Monitor key operational metrics, business reports, and project implementation progress regularly
Qualifications
- Bachelor’s degree in Engineering, Business Management, or any related field
- Minimum 4 years of work experience in a Project Management role with prior working experience in a tech startup, and management consulting
- Proven ability to manage large and challenging projects
- Experience in leading cross-functional projects and teams, driving real results
- Exceptional negotiation and interpersonal skills
- Strong communication skill and ability to speak and write in English
- Proficient in operating Ms. Excel
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